How do I call Clearpay Support on the phone?
Most questions can be answered quickly by browsing our Help articles, so we recommend starting there for the fastest solution.

If you still need help, you can request a callback from our team. Simply message us through the Help section of your Clearpay App and let us know you’d like to speak with someone. Your request will be sent to our dedicated phone support team, who will call you back during our phone support hours. If you do not have an Clearpay App, you can complete a contact form here.

Tip: If you request a call between the following timeframes, we aim to call you back within the hour. However, response times may vary due to a range of factors such as peak shopping periods or national holidays.

• 8am-7pm GMT Monday to Friday

• 9am-5pm GMT Saturday-Sunday

We’re here to support you 24/7 and aim to make getting help as easy as possible! 

How do I contact Clearpay Support on social media?

Here are our official social media accounts:

Instagram: clearpay_uk
X: @Clearpay_UK
Facebook: Clearpay

For your security:

Clearpay representatives will never ask you for your password, PIN, full card number, or sign-in code.

• We will never ask you to do a “test” transaction over the phone, social media, or by any other means.

• The best way to contact Clearpay Support is directly through your app

How do I file a complaint?
In the event that you’re unsatisfied with our response, please follow our Complaint Process.