If you’d like to make a complaint, please submit a form here. Please provide us with as much detail as possible so that we can start working on resolving the matter for you.

1. We aim to respond to all complaints within 5 business days2. We aim to resolve all complaints within 21 days

Prefer to write to us?

If you’d like to submit your complaint by mail, you can send it to:

Clearpay - Complaints Department

4th Floor,

101 New Cavendish Street,

London

W1W 6XH

Additional documentation:

We may request additional documentation from you to assist in resolving any complaints or disputes. You must provide all reasonable assistance to facilitate dispute resolution. If we cannot resolve the dispute within 21 days, we will advise this in writing and provide a reason as well as an expected resolution time frame.

Not satisfied with the outcome?

If you remain unsatisfied with the outcome of your complaint, you may escalate the complaint by emailing [email protected] or alternatively, in writing to:

Clearpay - Complaints Department

4th Floor,

101 New Cavendish Street,

London

W1W 6XH