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      How do I make a complaint about Clearpay?

      If you'd like to make a complaint, we're here to help resolve it. Please provide us with as much detail as possible so we can start resolving the matter with you.

      How to raise a complaint

      You can submit your complaint in several ways:

      Option 1: Complete our online form

      Submit a complaint via our web form here.

      Option 2: Email us

      Send your complaint to [email protected]

      Option 3: Call us

      Call our dedicated support team on +442045720628.

      • Monday - Friday 8am - 7:30pm

      • Saturday - Sunday 9am - 5:30pm

      Option 4: Write to us

      You can post your complaint to:

      Clearpay – Complaints Department
      4th Floor
      101 New Cavendish Street
      London
      W1W 6XH

      Additional documentation

      We may request additional documentation from you to assist in resolving any complaints or disputes. You must provide all reasonable assistance to facilitate dispute resolution. If we cannot resolve the dispute within 21 days, we will advise this in writing and provide a reason as well as an expected resolution time frame.

      Contact us
      Start a chatOpen your mobile app to chat 24/7
      Call us at +44 20 4572 0628Mon–Fri 8AM–7:30PM, Sat–Sun 9AM–5:30PM

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      Clearpay credit subject to status. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your future access to credit and your details may be passed onto a debt collection agency working on Clearpay's behalf. T&Cs apply Clearpay.co.uk/terms


      Deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permission regime for Regulated Deferred Payment Credit. Details of the Temporary Permission regime, which allows firms to carry on deferred payment credit activities while seeking full authorisation, are available on the Financial Conduct Authority’s website.


      101 New Cavendish Street, London, W1W 6XH