Clearpay is committed to working with our community to promote responsible spending. This means Clearpay customers buying what they can afford, and paying according to our short term instalment plan.

To help with this, we limit Clearpay to people who are 18 years or older and who are genuinely committed to working with us to plan, book, buy and pay responsibly.

To protect your privacy and security and comply with regulatory requirements, we need to verify your identity when you sign up to Clearpay. We are supported by third party identification verification providers who confirm the personal information you provide us matches what they have on file about you. This check is invisible to other lenders and doesn't affect your credit score. This information is lawfully sourced from third party sources. You will be notified about our practices through the signup process and in our Privacy Policy. All personal information you provide in the verification process will be handled in accordance with our Privacy Policy.

Should our automated identity verification process be unsuccessful, see the ID's that we accept below and the acceptance criteria.

The following lists defines the acceptable document types that can be used to verify your identity:

List A

Government-issued ID with a full name, photograph, and either an address or date of birth

• Driver’s Licence (Front & Back)

• Passport

• National Identity Card

List B

Government, court, or local authority issued ID with a full name but no photograph

• Birth Certificate

• Change of Dipole Document/Deed Poll/Certificate of Name Change

• Marriage Certificate

• A valid (old style) full UK Driver’s Licence

• Recent documentation showing entitlement to a government benefit (such as housing benefit), tax credit, pension, educational, or other grant

• A current council tax demand letter or statement

List C

Government-issued or issued by a judicial authority, a public sector body, a regulated utility company, or another FCA-regulated firm within the UK financial services sector, with a full name and either an address or date of birth

• Bank Statement

• Utility Bill

• Debit Card Statement

• Tax Forms

  • Residence Permit

  • Asylum Registration Card

  • Visa

  • National Health Insurance Card

  • Proof of Citizenship

  • HMRC Tax Forms (HM Revenue & Customs)

  • DWP/Benefit Letters (Department for Work and Pensions)

  • Council Tax Bill (from Local Authority)

  • National Insurance Letter (from HMRC/DWP)

  • State Pension Letter (from DWP)

  • Student Loan or Grant Letter (from Student Loans Company)

Acceptance Criteria

The following list shows the acceptable document combinations required for a successful verification. Any combination not listed is not acceptable.

1. 1 document from List A; OR

2. 1 document from List B + 1 document from List C

Has your name changed?

If your name has changed, we will require 1 document from List A and 1 document from List B explaining the name change.

Click hereto get things started, or send us a message via your Clearpay app! Remember to check that you have the documents you need.

Would you like to understand more or further discuss your identity verification? You can reach out to us any time by using the Get in touch Contact us page on our website: https://help.clearpay.co.uk/.