Check the store’s online return policy before returning an online purchase in-store.
If the store accepts online returns in-store, you can return the purchase using the Clearpay Card. Bring your proof of purchase or receipt so a team member can process the refund at the till.
Read Returning goods in-store using the Clearpay Card for instructions.
Return an online purchase by post
You can move an upcoming payment while you wait for the store to process your refund.
Open the Clearpay app.
Select Orders.
Select the order you want to return.
Select Return order.
Select Returning by post.
Add the return details.
Confirm the request.
We’ll confirm whether your payment date was moved.
It may take the store several days to accept your return and process the refund. Your original Clearpay payment schedule will continue until the store processes the refund.
You can make this request once per order. If the refund hasn’t been processed by your next payment date and you still owe money, you may have two payments due on the same day.