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      My refund amount is different to what I was expecting. Why?
      Can I return part of my order?
      I have not been refunded the full amount
      I am still being charged, but the merchant refunded me directly to my card
      My refund has been processed, but I have not received the money back to my bank account
      I can’t get in contact with the merchant
      My order has been returned/cancelled. Why am I still being charged?
      I am expecting a refund. Can I push back my next payment so I am not charged?
      What should I do if my goods haven't arrived or have arrived damaged/faulty?
      Can I notify you when I have returned an order?
      How do refunds work at Clearpay?
      Refund from Boohoo / BoohooMAN / Nasty Gal
      Can I return an online purchase to the Clearpay Card?
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      Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at https://www.clearpay.co.uk/en-GB/terms-of-service .


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